Our Promise to You

Perfect Fit Guarantee

Every shade is custom-made to your entered measurements. If something doesn't fit because of an error on our end, we'll remake it at no charge. Made a measurement mistake? We'll still help — a replacement is available at a reduced cost.

We strongly recommend double-checking your dimensions before placing your order. Questions? Contact us before ordering — we're happy to help.

Shipping

Free shipping to the US and Canada. Here's what to expect after you place your order:

You'll receive a tracking number by email as soon as your order ships. Taxes are calculated at checkout — no hidden fees. In rare cases, international orders may be subject to customs fees charged by your country's agency; these are outside our control.

Returns & Refunds

Because every order is made to your specifications, we're unable to accept returns for change of mind. That said, if your order arrives defective, damaged, or you don't like the fabric, we'll make it right — fast.

To start a return, email service@allesin.com with photo or video proof. We'll review your request within 2 business days and, if approved, schedule a Pickup.

Warranty

Every order includes a 3-year limited warranty covering motor and remote defects, plus ongoing complimentary technical support. Need longer coverage? Extended warranty plans are available at checkout—up to 5 years.

• How do I file a warranty claim?

Email service@allesin.com or visit our Contact Us page and describe the issue, and tell us your order number. We'll get back to you within 3 business days.

• Can I cancel my order?

Yes — cancellations are accepted within 24 hours of placing your order. After that, production has already begun, and we're unable to cancel. Email us right away if you need to make changes.

Still have questions? Contact us at service@allesin.com