Warranty & Guarantee
Is there any warranty?
We provide a two-year warranty on motors, remotes and a long-term complimentary technical support. To extend your warranty coverage, you can purchase our "Extended Warranty" in the products’ custom option.
What should I do if something is missing or broken?
Please contact us and provide photo/video proofs. Kindly review our return policy for what we offer to help make things right.
What should I do if I made a mistake with my order?
A replacement with correct color or dimension will be offered at an extra charge according to your order changes. We strongly recommend double checking the order confirmation email right after your order is placed. We will proceed production if we don't receive your change request in 24 hours.
How can I file a warranty claim?
Simply send an email to service@allesin.com or go to Contac Us page to specify the issue. We will get back to you within 3 business days.
Do you offer refunds or exchanges?
We do not offer refunds or exchanges as our products are custom-made to order, unless your order is defective upon arrival. Kindly review our return policy for what we offer to help make things right. If the refund is acceptable, your money will return to your payment channel within 3 to 5 working days.
Can I cancel my order after I finish the payment?
All of our motorized shades are customized, so we can only accept order cancel within 24h after the order is placed. Please send an email to service@allesin.com or go to Contact Us page to specify your cancel.
