Frequently Asked Questions

How do I measure my windows?

Each product category has its own measuring instructions — you'll find a detailed guide under "How to Measure" on your product page.

And with our FitRight Protection, measuring mistakes are nothing to worry about: if it doesn't fit, we'll remake it free within 30 days.

You can also check the general video tutorial below:

How do I install my new blinds or shades?

Our product installation process is quite simple.

Step 1. Bracket location installation

Step 2. Mounting the shade

Step 3. Directly operate with the pre-programmed remote, or connect apps for automation and voice commands if you’ve purchased the smart control options.

What payment methods do you accept?

We can accept PayPal, Apple Pay, and major credit card processors (VISA, Mastercard, AMEX)

What is the shipping cost?

We offer free shipping for all our products to the United States and Canada. Shipping tax will be auto-calculated at checkout.

Do you charge tax on orders?

Taxes will be calculated at checkout — no hidden fees. In rare cases, your order may incur customs fees levied by your country. These fees are your responsibility, and unfortunately, we have no control over the policies of your or any other country's customs agency. For more information on potential customs fees and duties, please contact your local customs office.

How can I reconfirm my order information after placing an order?

We will send you an order confirmation email right after your order is placed. We will proceed with production if we don't receive your change request within 1 business day.

Is it possible to change my order after I have completed it?

All of our motorized shades are customized, so we can only accept order changes within 24h after the order is placed. Please send an email to service@allesin.com or go to Contact Us page to specify your changes. We will make it right without any additional charge before it is shipped out.

How long can I receive my custom product?

After you place an order, custom products take 3 business days to build. Once shipped, your package will arrive within 6–8 business days. 9–11 business days in total from order placement to delivery.

Pre-sized blinds and shades ship within 1 business day, delivered in 3–5.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

What is the status of my order?

Once your order is shipped, a tracking number will be provided via email within 1-2 business days. You can then check the shipping information here with the tracking number provided.

Are your blinds of the same quality as other name brands?

Yes, and even better. We know custom window coverings are pricey, especially those motorized and smart blinds. Allesin is always committed to affordability without compromising on quality.

What material are your products? Would they hold up in a bathroom with humidity?

You can choose blackout shades. Our blackout blinds are made up of 100% durable polyester and waterproof layer, so they can be installed in a bathroom against humidity.

How do these mount to the frame? Do they mount to the top or sides?

These blinds mount on top. You can screw them on window frame by the brackets.

What is the dimension of the cassette the shade rolls up into?

About 1.5’’ deep and 2.8’’ high, and the depth of the brackets is about 2’’.

Can you see through these from outside?

No, not at all. The shades themselves block light very well so you cannot see through them from the outside.

Can I cut the width of the shades?

No. The shade is not available to cut. Please kindly choose the proper size.

Does the street -side color coordinate with the inside color?

Unfortunately not. For cellular shades, if you choose a certain color, the other side will all be white, but both sides are available to be mounted inside. For roller shades, the color of the back is sliver, because there is a silver coating on the fabric to efficiently prevent the sunlight and UV.

What are the charging options?

We offer two kinds of power supply, dry cells and rechargeable lithium battery. The rechargeable option also comes with a solar panel add-on that can save you a lot money on electric bills.

Is mounting hardware included in my order?

Yes, all the mounting hardware will be included in your shipment. If there is anything missing or broken, you could email us for re-shipment.

How do you clean them?

Kindly refer to our guides on how to clean shades and blinds.

How are the motorized shades operated?

Our motorized shades can be operated with a remote, Tuya app, Amazon Alexa, or Google Assistant. You can set up automation on Tuya app to schedule the ups and downs for your daily needs.

What is the difference between 1-channel remote and 15-channel remote?

Use 1-channel remote to control a single shade. Use 15-channel remote to control multiple shades at the same time. Remote is already programmed to the shade. Once installed, your shade is ready to use.

What is the difference between the wireless transponder and the bridge for smart controls?

With the wireless transponder or bridge, you can control the shade via your phone, Alexa or Google Assistant. The bridge will have more personalized settings than the transponder. The transponder needs to be plugged into a USB port.

Perfect Fit Guarantee

Every shade is custom-made to your entered measurements. If something doesn't fit because of an error on our end, we'll remake it at no charge. Made a measurement mistake? We'll still help — a replacement is available at a reduced cost.

We strongly recommend double-checking your dimensions before placing your order. Questions? Contact us before ordering — we're happy to help.

Warranty

Every order includes a 3-year limited warranty covering motor and remote defects, plus ongoing complimentary technical support. Need longer coverage? Extended warranty plans are available at checkout—up to 5 years.

• How do I file a warranty claim?

Email service@allesin.com or visit our Contact Us page and describe the issue, and tell us your order number. We'll get back to you within 3 business days.

• Can I cancel my order?

Yes — cancellations are accepted within 24 hours of placing your order. After that, production has already begun, and we're unable to cancel. Email us right away if you need to make changes.

Still have questions? Contact us at service@allesin.com

Allesin always works hard to ensure you’re 100% satisfied with your purchase.

Because every order is made to your specifications, we're unable to accept returns for change of mind. That said, if your order arrives defective, damaged, or you don't like the fabric, we'll make it right — fast.

Situation	What we do	Timeline
Defect in material or workmanship	Free replacement, same size & specs	Within 30 days of delivery
Wrong size due to our production error	Free remake	Within 30 days of delivery
Arrived broken or damaged	Free replacement (keep original packaging)	Contact us with photos/video
Prefer a refund instead of a remake	Refund to the original payment method	3–5 business days after approval

To start a return, email service@allesin.com with photo or video proof. We'll review your request within 2 business days and, if approved, schedule a Pickup.