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FAQs

Frequently asked questions about orders and ship, you can check here.

 

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What payment methods do you accept?

We can accept PayPal and major credit card processor (VISA, Mastercard, AMEX)

What is the shipping cost?

We offer free shipping throughout the United States on all products.

How can I reconfirm my order information after placing an order?

We will send you an order confirmation email right after your order is placed. We will proceed production if we don't receive your change request in 24 hours.

Is it possible to change my order after I have completed it?

All of our motorized shades are customized, so we can only accept order change within 24h after the order is placed. Please send an email to service@allesin.com or go to Contact Us page to specify your changes. We will make it right without any additional charge before it is shipped out.

How long can I receive my custom product?

Once you place an order, most products take 5~7 business days to custom build. It usually then take another 7~10 business days before your order arrives. Please kindly plan 10~15 business days for most custom orders to arrive at your doorstep.

*Due to the Chinese New Year holiday, our factories will be closed from January 30 to February 19. Orders placed during this time will be shipped after February 25.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Contact Us

Need help with Allesin? Our customer support team is here to assist you
with any questions or concerns you may have.