Track My Order

Please put in your tracking number in the field below. Then, you will be provided the up-to-date status of your Allesin delivery.


Frequently asked questions about orders and ship, you can check here.


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What payment methods do you accept?

We can accept PayPal, Apple Pay, and major credit card processor (VISA, Mastercard, AMEX)

What is the shipping cost?

We offer free shipping for all our products to the United States, Canada, the United Kingdom, Germany and France.

How can I reconfirm my order information after placing an order?

We will send you an order confirmation email right after your order is placed. We will proceed production if we don't receive your change request in 24 hours.

Is it possible to change my order after I have completed it?

All of our motorized shades are customized, so we can only accept order change within 24h after the order is placed. Please send an email to or go to Contact Us page to specify your changes. We will make it right without any additional charge before it is shipped out.

How long can I receive my custom product?

Once you place an order, most products take 5~7 business days to custom build. It usually then take another 7~10 business days before your order arrives. Please kindly plan 10~15 business days for most custom orders to arrive at your doorstep.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Contact Us

Need help with Allesin? Our customer support team is here to assist you
with any questions or concerns you may have.